Handover Dossier
Close each project with clarity, care, and a lasting final impression.
Provide a polished closure that brings together care guides, warranties, and key contacts in one easy-to-use package. This editable guide sets boundaries, reduces unnecessary follow-up, and transforms the final step into a memorable moment that drives referrals.
- Conclude professionally, providing peace of mind to the client and protecting your reputation.
- Reduce post-delivery communications with a single, accessible source of answers.
- Ensure timely final payments by documenting the project closure.
- Avoid out-of-scope requests by clarifying support limits and service paths.
- Encourage repeat purchases and referrals with a premium closing that aligns with your brand.
- Standardize closing processes so your team can deliver consistently at scale.
- Onbrand cover: sets a polished and celebratory tone upon project completion.
- Welcome letter at closing: a warm and professional message celebrating the completion.
Project summary: summarizes the result so that the client feels informed and proud. - Care and maintenance guides: practical tips for stone, paint, wood and textiles that reduce “how do I clean this?”.
- Warranty Directory: All warranties in one place with direct links for customer self-service.
- Post-delivery support: defines a follow-up window and provides simple instructions for scheduling a meeting.
- Referral and future services program: turn the moment of satisfaction into continuous work or recommendations.
- Newsletter and seasonal updates: keep your studio up-to-date for future projects.
Request for feedback and testimonials: capture reviews while the customer is still enthusiastic.
Immediate access: files available after purchase, with lifetime access in your customer portal.
Easy customization: editable in Canva, PowerPoint, or InDesign with guided instructions.
Delivery : Present it on the final tour or send the PDF to mark the closing with a premium finish.
Frequently Asked Questions
No. Each template is ready to use in Canva , PowerPoint , or InDesign , and includes guided instructions. You can start customizing your file in minutes, without any technical knowledge.
Yes. You can easily edit colors, fonts, and text to align with your studio's identity and client process. The design is structured to maintain a professional and polished look no matter how you adapt it.
Yes. Your license covers an unlimited number of projects within your own studio. You can reuse the template as many times as you need for your business.
Each template is designed to function independently or as part of a seamless customer experience system, from initial inquiry to final delivery. It integrates naturally with other Amarena resources to create a cohesive process.
You'll receive immediate access via email right after purchase. In addition, your files will be stored in your customer portal with lifetime access so you can download them whenever you need.
Each template includes step-by-step instructions. If you need additional support, our team responds to requests within 48 business hours (often sooner).